Warranty Information
Comprehensive warranty coverage for your ceiling insulation investment
Material warranty coverage
Installation workmanship warranty
Coverage across New Zealand
Warranty Coverage Overview
What's Covered
- ✓ Material defects: Manufacturing faults in insulation products
- ✓ Installation workmanship: Proper fitting and placement
- ✓ Thermal performance: R-value guarantees
- ✓ Settling and compression: Material integrity over time
- ✓ Fire retardant properties: Safety compliance maintenance
What's Not Covered
- ✗ Damage from pests: Rodents, insects, or other animals
- ✗ Water damage: Leaks, flooding, or moisture issues
- ✗ Accidental damage: DIY modifications or repairs
- ✗ Normal wear: Expected aging over decades
- ✗ Building modifications: Structural changes affecting insulation
Warranty Types by Material
Polyester Batts & Bulk
Material Warranty
- • 50 years: Thermal performance and R-value
- • 50 years: Fire retardant properties
- • 50 years: No significant settling or compression
- • Lifetime: Non-combustible guarantee
Installation Warranty
- • 10 years: Proper installation and coverage
- • 10 years: No gaps or thermal bridging
- • 5 years: Installation workmanship
- • 2 years: Access and cleanup guarantee
Best for: New homes, heritage properties, health-conscious homeowners
Glasswool Insulation
Material Warranty
- • 20-30 years: Thermal performance guarantee
- • 25 years: Fire resistance properties
- • 15 years: No significant settling
- • Lifetime: Non-combustible properties
Installation Warranty
- • 5-7 years: Installation workmanship
- • 5 years: Proper coverage guarantee
- • 3 years: No compression or gaps
- • 1 year: Installation defects
Best for: Budget-conscious installations, standard ceiling applications
Natural Fiber Insulation
Material Warranty
- • 20-25 years: Thermal performance
- • 15 years: Pest resistance treatment
- • 10 years: No significant settling
- • 5 years: Moisture resistance
Installation Warranty
- • 5 years: Installation workmanship
- • 3 years: Proper coverage
- • 2 years: No compression issues
- • 1 year: Installation defects
Best for: Eco-conscious homeowners, heritage buildings, natural material preference
Warranty Claim Process
Step-by-Step Claims
Contact Us Immediately
Report issues within 30 days of discovery for best response
Provide Documentation
Original warranty certificate, photos, and detailed description
Professional Assessment
We arrange inspection by qualified technician
Resolution & Repair
Approved claims resolved within 14 business days
Required Information
- 📋 Warranty certificate and installation date
- 📍 Property address and contact information
- 📷 Clear photos of the affected area
- 📝 Detailed description of the problem
- 🏠 Contractor details who performed installation
Warranty Maintenance Requirements
Annual Checks
- • Visual inspection for gaps or compression
- • Check for pest or water damage signs
- • Verify ceiling access covers are secure
- • Document condition with photos
Professional Inspection
- • Recommended every 5 years
- • Thermal performance assessment
- • Coverage and settling evaluation
- • Compliance with building standards
Immediate Action Required
- • Water leaks or roof damage
- • Pest infestation signs
- • Electrical work in ceiling space
- • Building modifications or additions
Regional Warranty Support
North Island
- Auckland: 0800 467 852
- Wellington: 0800 467 852
- Hamilton: 0800 467 852
- Service: 2-3 business days
South Island
- Christchurch: 0800 467 852
- Dunedin: 0800 467 852
- Nelson: 0800 467 852
- Service: 3-5 business days
24/7 Support
- Emergency: 0800 467 852
- Email: warranty@ceilinginsulation.co.nz
- Online: Submit claim form
- Response: Within 4 hours
Frequently Asked Questions
How long do insulation warranties typically last?
Material warranties range from 20-50 years depending on the product type. Installation workmanship warranties are typically 5-10 years. Premium materials like polyester often offer the longest coverage periods.
What should I do if my insulation settles or compresses?
Minor settling (up to 10%) is normal over the first year. Significant compression or settling beyond this may be covered under warranty. Contact us for assessment if you notice substantial changes in insulation thickness.
Are warranties transferable to new homeowners?
Yes, most material warranties are transferable to subsequent property owners. Installation warranties may have different terms. We recommend notifying us of ownership changes to maintain warranty coverage.
Does routine maintenance affect my warranty?
Proper maintenance actually supports warranty coverage. However, DIY modifications or repairs by unqualified persons may void warranties. Always consult us before making changes to your insulation system.
How quickly are warranty claims processed?
We aim to assess claims within 5 business days of receiving complete documentation. Approved repairs are typically completed within 14 business days, depending on material availability and access requirements.
What documentation should I keep for warranty purposes?
Keep your warranty certificate, installation invoice, before/after photos, and any correspondence with contractors. We also recommend taking annual photos to document insulation condition over time.
Comprehensive Warranty Protection
Get peace of mind with New Zealand's most comprehensive insulation warranty coverage