Terms and Conditions

1. Acceptance of Terms

By accessing and using CeilingInsulation.co.nz ("the Website", "our Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Our Services Include:

• Connecting customers with qualified ceiling insulation contractors
• Providing information about insulation types, costs, and benefits
• Assisting with government grant applications and eligibility assessments
• Offering online calculators and assessment tools
• Providing educational content about energy efficiency and home insulation

Service Limitations

• We act as an intermediary connecting customers with contractors
• We do not directly perform insulation installation services
• Quote accuracy depends on information provided by users
• Final pricing and terms are determined by individual contractors
• Government grant eligibility is subject to official program requirements

3. User Obligations

Information Accuracy

You agree to:

• Provide accurate and complete information when requesting quotes
• Update your information if circumstances change
• Respond promptly to contractor inquiries
• Allow reasonable access for property assessments
• Treat contractors and our staff with respect and professionalism

Prohibited Uses

You must not:

• Submit false, misleading, or fraudulent information
• Use our service for commercial solicitation or spam
• Attempt to circumvent our contractor matching process
• Copy, reproduce, or redistribute our content without permission
• Use automated systems to access our website
• Engage in any activity that disrupts or interferes with our services

4. Contractor Relationships

Independent Contractors

All insulation contractors in our network are independent businesses. We do not employ these contractors, and they are not our agents or representatives. Each contractor is responsible for their own work, pricing, scheduling, and customer service.

Contractor Standards

We require our network contractors to:

• Hold appropriate licenses and insurance coverage
• Meet professional qualifications and experience requirements
• Maintain good standing with industry bodies
• Adhere to building codes and safety standards
• Provide warranties on their workmanship

Disputes with Contractors

Any disputes regarding work quality, pricing, or service delivery are between you and the contractor. While we may assist in resolving issues, we are not liable for contractor performance or service quality.

5. Quotes and Pricing

Quote Accuracy

• Initial quotes are estimates based on information provided
• Final pricing requires on-site assessment by contractors
• Prices may vary based on site conditions and material availability
• Government grant amounts are subject to official program rules
• All pricing is in New Zealand dollars unless otherwise stated

No Obligation

Receiving quotes through our service does not create any obligation to proceed with work. You are free to accept, decline, or negotiate with contractors directly.

6. Government Grants and Rebates

Eligibility Assessment

We provide preliminary assessments of government grant eligibility based on publicly available criteria. Final eligibility determination rests with the relevant government agencies (EECA, local councils, etc.).

Application Assistance

• We may assist with grant application preparation and submission
• Grant approval and payment are handled directly by government agencies
• Grant terms and conditions are subject to change without notice
• We cannot guarantee grant approval or payment timing

7. Intellectual Property

Our Content

All content on this website, including text, graphics, logos, calculators, and software, is our property or used with permission. You may use this content for personal, non-commercial purposes only.

User-Generated Content

By submitting information, reviews, or other content to our website, you grant us a non-exclusive license to use, modify, and display this content for service improvement and marketing purposes.

8. Limitation of Liability

Service Disclaimer

Our service is provided "as is" without warranties of any kind. We do not guarantee the accuracy of information, availability of contractors, or successful completion of projects.

Liability Limits

To the maximum extent permitted by law, we shall not be liable for:

• Contractor performance, workmanship, or service quality
• Property damage arising from installation work
• Financial losses due to project delays or cancellations
• Government grant application outcomes
• Indirect, consequential, or punitive damages
• Any damages exceeding $500 NZD in aggregate

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which forms part of these terms.

10. Termination

Service Termination

We may suspend or terminate your access to our services at any time for violation of these terms, fraudulent activity, or other reasonable cause. You may cease using our services at any time.

Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions regarding liability limitation, intellectual property, and dispute resolution survive termination.

11. Dispute Resolution

New Zealand Law

These terms are governed by New Zealand law. Any disputes will be resolved in the courts of New Zealand.

Consumer Guarantees

If you are a consumer under the Consumer Guarantees Act 1993, that Act may give you rights that cannot be excluded by these terms.

12. Changes to Terms

We may update these terms periodically. Significant changes will be notified via email or website notice. Continued use of our services after changes constitutes acceptance of updated terms.

13. Contact Information

For questions about these terms and conditions, contact us:

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.