Privacy Policy

1. Information We Collect

Personal Information You Provide

When you use our ceiling insulation quote service, we may collect:

• Contact Information: Name, email address, phone number, postal address
• Property Information: House type, size, age, current insulation status, location
• Project Details: Insulation requirements, budget preferences, timeline
• Communication Records: Messages, calls, and correspondence with our team

Information Automatically Collected

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns, referral sources
• Location Data: General geographic location for service matching
• Cookies and Tracking: Website functionality and analytics data

2. How We Use Your Information

Primary Services

• Connect you with qualified insulation installers in your area
• Provide personalized quotes and recommendations
• Process government grant applications and eligibility checks
• Schedule consultations and installation appointments
• Provide customer support and follow-up services

Website Improvement

• Analyze website usage to improve user experience
• Optimize our quote matching algorithms
• Develop new features and services
• Monitor and maintain website security

Marketing Communications

• Send relevant insulation tips and energy-saving advice
• Notify you of government grant opportunities
• Share seasonal maintenance reminders
• Provide updates on new services in your area

3. Information Sharing

Service Providers

We share your information with verified insulation contractors to provide quotes and services. We require all contractors to:

• Hold appropriate licensing and insurance
• Agree to our privacy and quality standards
• Use your information only for providing quotes and services
• Maintain confidentiality of your personal information

Government Agencies

For government grant applications, we may share necessary information with EECA (Energy Efficiency and Conservation Authority) and local councils to process your applications.

Third-Party Services

• Analytics: Google Analytics for website usage analysis
• Communication: Email and SMS service providers
• Payment Processing: Secure payment processors (when applicable)
• Data Storage: Cloud hosting and backup services

4. Data Security

Protection Measures

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Security assessments and updates
• Secure Storage: Protected servers and databases
• Data Backups: Regular, secure backup procedures

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Typically:

• Quote requests: 2 years from last contact
• Customer records: 7 years for warranty and legal requirements
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

5. Your Rights and Choices

Access and Control

Under New Zealand privacy laws, you have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your information in a structured format
• Restrict Processing: Limit how we use your information

Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" links in our emails
• Replying "STOP" to SMS messages
• Contacting us directly via phone or email
• Updating your preferences in your account

6. Cookies and Tracking

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Track effectiveness of advertising
• Preference Cookies: Remember your settings and choices

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. International Data Transfers

Your information may be processed in countries outside New Zealand, including Australia and the United States, for cloud hosting and analytics services. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice.

10. Contact Information

For privacy-related questions or requests, contact us:

11. Privacy Commissioner

If you're not satisfied with our response to your privacy concerns, you may contact the New Zealand Privacy Commissioner: